Return Policy

Sakura Company reserves the right to ship products only after receiving full payment in all cases. The company also reserves the right to refuse exchanges/returns unless the product is defective or damaged due to the company's fault. Customers must notify the company within 3 days from the date of receipt of the product and return the product to the company within 7 days. If more than 3 days have passed since the customer received the product, the company reserves the right to refuse exchanges/returns in all cases.

1. Return Period:

• You may return the product within 7 days from the date of receipt if the product is defective or not as ordered.

2. Return Conditions:

• The product must be unused and in original condition, without scratches or damage.
• The product must be in its original packaging.
• A receipt or proof of purchase must be attached.

3. Non-returnable Items:

• Used or opened products.
• Products that have been damaged due to customer handling or shipping issues not caused by us.

4. Return Process:

• Contact customer service via Line@ : @sakura.thailand   
  Phone: 02-4323240-7 Extension 262 , 264
• Provide your order number and explain the issue with the product.
• Return the product within 7 days of notifying us, using a secure shipping method.

5. Return Shipping Fees:

• The customer is responsible for the return shipping cost, except in cases of defective or incorrect products.